Direct email: [email protected]
Please include the URL of the page you are referring to (if relevant) — it helps us respond faster.
What to Email About
- Review corrections: Spotted an outdated rate, broken link, or factual error? Email us — we update within 7 days.
- Operator feedback: Had a real-world issue with a casino we recommend? Tell us — we re-test and update if it checks out.
- Player questions: 1:1 advice on a specific Malaysian operator, payment method, or bonus T&C. Aaron answers personally.
- Partnership inquiries: Operators wanting to be listed must pass our independent test process. We do not accept paid rankings — see Affiliate Disclosure.
- Press / interview requests: We welcome questions from journalists covering the Malaysian iGaming scene.
What We Cannot Help With
- We are not a casino operator. We do not hold player accounts, process deposits, or disburse winnings. If your withdrawal is delayed at an operator, contact that operator's support — we can advise on next steps but cannot resolve it directly.
- We don't share or sell any data, including your email address, with operators or third parties. See our Privacy Policy.
- We don't promote unlicensed operators — please don't email us asking us to feature one.
Response Time
Aaron monitors the inbox Monday–Friday during Malaysian business hours (KL time). Most replies arrive within 24 hours; complex factual corrections may take up to 5 business days while we re-verify.
Responsible Gambling
If you or someone close to you needs help with gambling, please contact the Befrienders Malaysia hotline (03-7956 8145) or your local mental-health provider. MyPoky promotes only licensed operators and recommends 18+ play with strict deposit limits.